{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across the USA is free on orders of $75 or more; a flat $25 delivery charge applies below that, and an express upgrade is available at $25 on any order.",
    "content": "Shipping and delivery Last updated: 1 September 2026 We deliver across the USA. Standard tracked delivery is free when the order value is $75 or more. A flat $25 charge applies below that amount. Express delivery The basket offers an express upgrade at $25. Express is a paid upgrade, so it is charged on every order that selects it, including orders above the free-delivery threshold. Choose it under Delivery options on the cart page before paying. Handling and transit Orders are picked and packed within 24 to 48 hours of the payment clearing. Transit then typically takes 5 to 7 days to a US address. This store's delivery zones also cover the rest of the world at the same rates, and transit times outside the United States vary by destination. Any product-specific lead time is shown on the product page or confirmed after the order. Delivery dates are estimates unless we agree a binding date in writing. For logistical reasons, items in the same order may travel in separate parcels. US orders are sent with a tracked courier service. The carrier is chosen per order and the tracking number is emailed to you when the parcel leaves us. Tracking A tracking link is emailed to the address used at checkout once the parcel is collected. Tracking numbers only exist after an order has been processed and handed over, so they are not available immediately after ordering. See Track your parcel for what to do when a link is missing or has stopped updating. Customs and import charges Prices shown include no destination duties. Orders to a US address carry no customs charge. Orders can be dispatched from more than one warehouse, so a parcel sent to an address outside the United States may attract customs duty, import duty or a carrier handling charge raised by the destination country; that is the recipient's responsibility and is not included in the price shown at checkout. We declare the contents accurately on the commercial invoice. Whether a charge arises depends on the destination country's own rules, which we cannot predict or waive. Address accuracy Check the recipient name, address and postal code before paying. Tell us before ordering if the delivery address is outside the United States, because transit times and customs formalities differ. Contact us immediately if a correction is needed; a change may not be possible after dispatch. Damage or non-delivery Keep the packaging and contact us with the order number and photographs if an item arrives damaged. If tracking has stopped or the parcel is overdue, contact support so the delivery can be investigated. Faulty, damaged or missing goods are covered by the Refunds and Returns page.",
    "url": "https://tritanglasses.com/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "For standard stock goods, consumers normally have 14 days from delivery to cancel and a further 14 days to return. Separate statutory remedies apply to faulty goods.",
    "content": "Refunds and returns Last updated: 1 September 2026 Cancelling before dispatch An order can be cancelled at any time before it ships. Most orders are dispatched within 24 hours of payment clearing, so contact theteam@tritanglasses.com with the order number as soon as you can. Once picking and packing have started, the order is handled under the return terms below instead. Changing your mind This store's own returns window runs for 15 days from delivery to cancel a distance purchase without giving a reason, and a further 14 days to send the goods back. This store gives you 15 days from purchase to start a return, which sits alongside the statutory right above rather than replacing it. To be accepted, a change-of-mind return needs the product in its original packaging, complete, handled only as much as was reasonably necessary to inspect it, and the order confirmation or other proof of purchase from this website. We cannot accept returns of items bought from a third-party retailer. You pay the direct cost of returning the goods to the warehouse the parcel was sent from. We do not charge a cancellation, restocking, service, packing or handling fee for exercising this right. Faulty, damaged, incomplete or wrong items Tell us straight away, and in any case within 30 days of receiving the order, if a parcel arrives damaged, an item is missing parts, the wrong product was sent, or the order never arrives. Send the order number and photographs of the item and the packaging. In these cases we arrange the return at our cost and put it right. Goods must match their description, be fit for the purpose they are sold for and be free of defects, and where they are not your remedies come from your own state's consumer-protection law, which gives a short-term right to reject within 30 days and a right to repair or replacement after that. Those remedies are separate from the withdrawal right above and are not affected by it. Refunds An approved refund is processed within 24 to 48 hours of the returned item reaching us, back through the original payment method. How quickly it then appears depends on your card issuer or PayPal. If you would rather hold the value as credit against a future order, tell us when you start the return. Dispute resolution If a complaint is not resolved with us directly, our Complaints Handling Policy sets out how we record and escalate it. You can also raise a consumer complaint with the consumer-protection office of your own state, or with your card issuer or PayPal if the order was paid that way. We are not signed up to a private arbitration scheme. Starting a return Email theteam@tritanglasses.com with the order number, the product and the reason. Do not send card details or payment credentials by email.",
    "url": "https://tritanglasses.com/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Tritan Glassware Company handles personal information for orders, support and website operation.",
    "content": "Privacy policy Last updated: 1 September 2026 This policy explains how Tritan Glassware Company, a division of Caruso Consulting Co Ltd, handles personal information when you browse, place an order or contact us. Information we use We use contact, delivery, order and support information needed to process purchases, deliver goods, prevent abuse, maintain records and respond to requests. Payment providers process payment credentials; the store does not receive or store full card numbers. Why we use it Information is used to perform the sales contract, meet legal obligations, protect the service and pursue legitimate business interests. Consent is requested where the law requires it, including for optional analytics or marketing cookies. Who receives it Relevant information may be provided to payment, delivery, hosting, email, fraud-prevention, professional-adviser and regulatory services where needed for the stated purpose. We do not sell customer personal information. Retention and security Records are kept only as long as required for orders, support, tax, legal and security purposes. Reasonable technical and organisational safeguards are used, but no internet service can promise absolute security. Your rights You may ask us for a copy of the personal information we hold about you, for corrections to it, or for it to be deleted, and you may ask us not to sell or share it. Several states, including California, Colorado, Connecticut, Virginia and others, give residents statutory rights of this kind, and we honour a request from any customer rather than asking which state you live in. Contact theteam@tritanglasses.com to exercise a right. Controller details Caruso Consulting Co Ltd. United States administration office: 1155 Perimeter Center W, Atlanta, GA 30338, United States. Registered address: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.",
    "url": "https://tritanglasses.com/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use tritanglasses.com and buy from Tritan Glassware Company.",
    "content": "Terms and conditions Last updated: 1 September 2026 These terms apply to tritanglasses.com, operated by Tritan Glassware Company, a division of Caruso Consulting Co Ltd. They should be read with the Shipping, Refunds and Returns, Privacy Policy and Limited Liability Indemnity pages. Product information and prices We aim to describe products accurately. The current item price is displayed in United States dollars. This store does not add sales tax at checkout, so the price shown plus any delivery charge is the amount you pay. Delivery and the full order total are shown before payment. If a material error is discovered, we will contact you before fulfilment. Orders and payment Submitting payment is an offer to buy. An order is accepted when we confirm it can be fulfilled. Card and PayPal payments are handled by the payment provider. We do not ask customers to email full card details. Delivery Delivery terms, charges and available destinations are set out on the Shipping and Delivery page . Risk passes as provided by applicable consumer law. Cancellation, returns and faulty goods Our cancellation, return and faulty-goods terms are set out on the Refunds and Returns page . There is no federal right in the United States to cancel an online order simply because you have changed your mind, so what applies is this store's own returns window, published on that page. Nothing in these terms removes a right that cannot lawfully be excluded, including rights you have under the consumer-protection law of your own state. Business details Tritan Glassware Company, a division of Caruso Consulting Co Ltd. United States administration office: 1155 Perimeter Center W, Atlanta, GA 30338, United States. Registered address: Suite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@tritanglasses.com .",
    "url": "https://tritanglasses.com/terms-and-conditions/"
  }
}